We offer a 28-day return window. You have 28 days from the date your order is delivered to submit a return request for an eligible item.
To qualify for a return, the item must meet the following requirements:
The product must be unused, unaltered, and undamaged.
The product must remain in its original packaging with all labels, zippers, accessories, and protective materials intact, where applicable.
Proof of purchase or the original order confirmation from kavirra.shop must be provided.
Items that do not meet these requirements may be rejected and returned to the customer.
The following items are not eligible for return or refund:
Custom or Personalized Products: Custom-made or personalized products cannot be returned or refunded.
Sale Items: Promotional, discounted, or sale items are considered final sale and are not eligible for refunds unless otherwise required by applicable law.
Change of Mind: We do not accept returns solely because of a change of mind after an order has been shipped.
We do not offer direct exchanges.
If you require a different color, size, or product configuration, you may return an eligible item according to our standard return process and place a new order through kavirra.shop.
Customers are responsible for all return shipping costs and postage fees unless the return is due to an incorrect, defective, or damaged item received from us.
A $5.00 USD restocking fee may be deducted from the approved refund amount to cover inspection and handling costs, where applicable and permitted by law.
To request a return, please contact our support team at info@kavirra.shop with:
Your original order number
Your name and contact information
The reason for the return
Photos of the item, when applicable
Do not send a return shipment without receiving return authorization from our support team. Unauthorized returns may not be accepted.
Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will generally be issued to the original payment method used for the purchase. For orders paid through PayPal, the refund will be processed through PayPal.
Approved refunds are generally processed within 7 business days after the returned item has been inspected. The time required for the refund to appear in your account may vary depending on PayPal or your financial institution.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.
If you have not received your approved refund after 7 business days from the date we processed it, please first check your PayPal account or original payment method.
If the refund is still not showing, please contact our customer support team at info@kavirra.shop so we can assist you.
If you have questions regarding this Return and Refund Policy, please contact us using the official business details below:
Store Name: KAVIRRA
Legal Business Name: 4 Bags Boutique
Customer Support Email: info@kavirra.shop
Business Phone Number: +1 251-990-8822
Physical Business Address: 40 S Section St, Fairhope, AL 36532, United States
Live Chat: Available 24/7
Customer Support Hours: Monday through Friday, 9:00 AM to 5:00 PM (Mountain Time)
Business Time Zone: Central Time Zone
KAVIRRA reserves the right to update this Return and Refund Policy when necessary to reflect changes to our business practices or applicable requirements. Any updates will be posted on kavirra.shop.
